“Eptica enables us to manage email from 32 websites, in 9 languages. As the world’s most visited hotel booking site, Eptica was the only solution able to meet our requirements.”
Ursula Toulson Director of operations programme management Hotels.com
Case Study »
“Due to Eptica we’ve reduced inbound emails by 100%. Our agents are consequently able to spend more time helping customers pick the best holiday option for them which in turn has increased our sales conversion rates by 5%.”
Sean Power
Sales Manager
Haven Holidays
Eptica enables South East Water to manage five-fold increase in inbound emails and increase agent productivity by 9.7%
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Sharon Biltcliffe, Republic, explains how the high growth online retailer transformed its customer service
September 9th, 1.00-1.30pm
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News
- 27 July 2010
- The Nightmare before Christmas – UK Retailers jeopardise £5.5 billion in sales through poor customer service
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